Customer Service
wholesale


Frequently Asked Questions
  1. How much will shipping cost?
  2. I have a new email address. Where do I update it on your site?
  3. Are you a wholesaler?
  4. What payment methods do you accept?
  5. I want to order a large quantity of a specific blank -- is there a price break? Can I place a special order to make sure I secure the amount I want?
  6. I'm getting your newsletter, but I cannot log into my account with that email address. What's up?
  7. I am having trouble logging in. Help!
  8. Where are the items I added to my cart?
  9. Why does it say my store credit/gift certificate code is invalid?
  10. How do I clear my product notifications?
  11. What happened to my "Wish List"?
  12. What is your policy on selling or teaching the things that I learn from your online classes?
  13. My video seems to be loading slowly and pausing as it plays. How can I fix this?
  14. My video gets "stuck" at the same spot all the time.
  15. The video doesn't play, it's just a dark screen. Why?
  16. Nothing happens when I press "Play it Now." Where is the class?
  17. My computer speakers are on and working, why can't I hear the class?
1 How much will shipping cost?

Our shopping cart calculates your shipping cost based on the weight of the items in your cart and your location. Place the items in your cart and click the "Check Out' button.  When you enter the shipping address the options, delivery time frames and costs will be displayed.  You can change your selection or address as many times as you like prior to completing the purchase.

We ship with the US postal service to domestic and international addresses. Learn more in the Domestic Shipping and International Shipping categories on the Customer Care page.

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2 I have a new email address. Where do I update it on your site?

If you would like your order-related emails and product notifications sent to a new email address, please update your account information by clicking the My Account link at the top of the page, then selecting “View or change contact information.” NOTE: your updated account email address will become the address you use to log in with as well.

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3 Are you a wholesaler?

We are a retail company and have no minimum order requirements. To learn more and see additional options for quantity orders, click the Bulk Orders link which is always available at the bottom of the site.

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4 What payment methods do you accept?

We accept Master Card, Visa, Discover, American Express and PayPal. We do not accept personal or cashiers checks. Our system is extremely secure; credit card payments are processed using Authorize.net, one of the most widely used and most secure payment gateways. Please make sure that the billing address for your credit card is entered properly or your card may be declined. If this happens, correct any errors to the address and resubmit your order. Multiple declines will lock you out of the system for a short period.    

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5 I want to order a large quantity of a specific blank -- is there a price break? Can I place a special order to make sure I secure the amount I want?

Depending on the item, yes you may special order a large quantity. In fact, we encourage you to pre-order large quantities to ensure you get what you need! Check out the Bulk Orders page for details about how this process works. Ordering in bulk may save you some money, and it will definitely ensure you have the quantity you need.

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6 I'm getting your newsletter, but I cannot log into my account with that email address. What's up?

The newsletter is administered by a third party email provider and is not associated with your Beaducation account. If you're not sure if you have a Beaducation account, click the Sign In link at the top of the page, then click the "Forgot your password?" link and enter your email address. The site will tell you if you have an account attached to that email address or not. If not, perhaps you signed up under a different address or you haven't created an account yet. Please call us at 650-261-1870 if you would like assistance.

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7 I am having trouble logging in. Help!

If you are having trouble logging in, it is either because (1) you are entering an email address that is different from the one that you created your account with or (2) the password doesn't match. On the login screen, click on "Forgot your password?" and type in the email address you think is associated with your account. If that email is correct, you will receive an email with instructions to reset your password. If it is not, you will see an error message that the email address was not found. Once you are logged in with the new password, we recommend changing it to something more familiar. To do this, click My Account, then “View or change contact information.” If you are still having trouble, email info@beaducation.com or call us at 650-261-1870.

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8 Where are the items I added to my cart?

Every visitor to our online shop receives a temporary Visitors Shopping Cart. A visitor is someone who is browsing the site without being logged into his/her Beaducation account. If the visitor exits the online shop by closing the browser window the temporary cart will expire and be emptied.

When you are logged in, you are using a Members Cart. All products remain listed in your shopping cart until you have checked out or removed the products from the cart (even if you close the browser).

If you add items to a Visitors Cart and then log in as a Member, those items will be visible in your shopping cart along with any items that may have already been saved there.

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9 Why does it say my store credit/gift certificate code is invalid?

By redeeming the gift certificate code, the value is deposited into your account and the code becomes invalid. If you are trying to check out and using a credit/gift certificate, look in the “Apply Credit/Coupon” section of the checkout process. You should see your available balance and a box where you can enter the amount you would like to apply to the order. Call us at 650-261-1870 if you need assistance. 

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10 How do I clear my product notifications?

Log in to your Beaducation account and click My Account at the top of the page. Click on Product Notifications. Click the Remove link next to any products for which you no longer wish to receive a restocking notification email. Or, do nothing. Once an item has restocked and you have received the email - the product notification request will be removed automatically.

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11 What happened to my "Wish List"?
The "Wish List" feature is now "Favorites."  Log in to your account and click the My Account link at the top of the page.  From there you will see a link to your all of your Favorites.  Also, when you are logged in you will see a heart by each product.  If you click the heart, you add it to your favorites and vice versa.
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12 What is your policy on selling or teaching the things that I learn from your online classes?

The goal of our classes is to inspire you and to help you take your jewelry making to the next level. The User Agreement and reminders at the beginning of classes state that you are welcome to replicate the designs for resale. The exception to this rule is Laura McCabe, who respectfully asks that you do not replicate her designs for resale. If you sell a design created by one of our instructors, it is ethical to credit that artist for the original design.

We kindly ask that you do not copy and distribute our instructions or teach any designs learned directly from us.

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13 My video seems to be loading slowly and pausing as it plays. How can I fix this?

If you have a slow internet connection or are taking classes from overseas, after you click to start your class and the classroom pops up, click on the pause button and let it load for 3-10 minutes. After the step has fully loaded, it will run seamlessly. Then you can watch that step over and over again with no jumpiness or pauses. You may have to do that for every step, but again, after doing it once, the step will play smoothly as many times as you need.    

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14 My video gets "stuck" at the same spot all the time.

It is possible that your browser has cached a broken image of the video for that step. Try clearing your browser cache, and then restarting the class. Look here for instructions on clearing your cache.

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15 The video doesn't play, it's just a dark screen. Why?

Chances are you do not have Flash Player installed. Simply download and install Flash Player! Free download available here

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16 Nothing happens when I press "Play it Now." Where is the class?

A new window should open (which may or may not prompt you to confirm a user agreement) and then the class viewer window will launch. If you do not see this, the window may be opening behind your browser. Minimize your browser window and other open applications to see if it is there.

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17 My computer speakers are on and working, why can't I hear the class?

Mouse over the window where the class is playing and the grey progress bar will become visibile.  Click on the speaker icon to enable/turn up the sound volume.

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